Frequently Asked Questions:
Q: Do the “Classic” Kits come with the “Custom Cover”?
A: No they do not.
Q: Why did you go DIY (Do It Yourself)?
A: We went DIY because we noticed that through the production process of every unique kit(In our 6 month live website/product beta test), it took too long to complete each order and get shipped out in a timely manner. Before, you would have paid us to assemble your kits for you. You also would be forced to wait an extended amount of time if the orders had gotten backed up. Now, we are able to send our kits out in DIY configuration within 24 hours guaranteed of you making the order and if we can push it, the same day!
Q: How are your “Classic Series” products configured new to save us on shipping charges?
A: With our “Classic Series” products, they are not assembled (Inflated). Having said that, we can reduce the size and weight of the required package size and it’s retrospective weight. With all that reduction, our shipping weight is reduced by 75%!
Q: I can’t solder, but I want your products in my decks! What can I do?
A: I (Jason)have traveled the world DJing, I have never been to one location where they did not have a DJ Shop that does custom work. With that being said, There are always electronic repair shops that would be willing to do it for very cheap! Cheaper than I can do it. Here is also a link that I would support to say this is a very professional instruction on how to solder.
**IF you have a DJ Shop that has demand for our products OR have an electronics repair shop and would like to make money from installing our products, contact us on the wholesale side of things and lets talk!
Q: Do you sell on ebay?
A: Yes, Here.
Q: What is your warranty on your products?
A: Check out our Terms Of Service.
Q: How to you connect the Ti3 remote to the mother board?
A: The remotes come already linked to your kits. For the secondary remotes and on, you have to follow the following sequence:
- Press and hold the inner switch.
- Press the outer switch 3 times and the LED blink sequence should change from a flash every few seconds, to a long hold blink every few seconds. The difference is significant and very obvious what state it is on.
- When you get a long blink, press the “A” button on the remote. You should see the mother board LED now blink very continuously while the button is depressed and the state of the LED array change.
- That’s it, you are done! *Ti2 is the same configuration.
Q: Do you sell the clear covers?
A: Yes but, We have limited stock of these. Through the 6 month testing faze in 2012/2013 we notice we were losing money from the sales of the clear covers included in the previous sale configurations. They are expensive to get made and shipped here. Plus the have to be laser cut which adds to the entire cost. This is why they have been moved up to premium price status.
Q: Why doesn’t your website have any “www.” to it?
A: I kinda got tired of always having to type in “www.” to every where so I opted out of it. Thus giving the name https://djmods.com = djmods.com .
Q: What does D.I.Y. mean?
A: Do It Yourself.
Q: Does the “Custom Cover” come with the classic kits?
A: No, The Cover is solder separately, and with premium services only.
Q: I’m having trouble making an order on my phone, what can I do?
A: Go to a desktop computer and access our website through Chrome or FireFox.
Q: Do you take Discover Cards?
Q: Are you going to rip me off?
A: No, We are seriously focused on bringing the best customer experience possible. Just please don’t try to pull a fast one, there is just too much experience here to fall for it. We do honest and good business, PERIOD.
Q: So, I heard some stories going around of you not sending out peoples orders and ripping them off. Whats up with that?
A: Some of those details would seems as such if you did not know the entire story. Yes, we had some orders that were affected in a negative way. Out of the 200+ orders we filled in our first 6 month test run, we had just a few orders that did not get filled for one reason or another resulting in a fraction of our customers paying for their products and not receiving them. 99% of those orders were from shipping related issues with shipping carriers. At no time was this ever intentional. Since the moment we were able to start to take care of those few orders, we have been on top of it. We have been resolving each order one at a time with full understanding from each customer so far. We really appreciate our loyal customers for their business and understanding , but most of all, patience through everything. We are taking care of each affected customer in a very individual ethical fashion. If you are or know someone who is an affected customer, please contact us immediately through the following form:
This is being updated as the questions come. Stay tuned!